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My skills and expertise.
- Call Center Setup
- Operation Assessment
- Service Excellence
- Service System Integration
- Software Optimization
- Customer Service Training
- Customer Satisfaction
- Operations Process Optimization
- Client Retention Management
Hi, I am Rita Hsu
As a dedicated Customer Service Professional, I specialize in designing and refining customer service strategies and internal solutions tailored to each client's needs. My expertise is creating cost-effective customer service processes that enhance operational efficiency and significantly boost engagement, retention, and sales.
I have 20 years of experience establishing new Call Centers, Outsourcing Solutions for Customer Service, Setting Up and Integrating Customer Service Systems and Training Customer Service Staff.
I would love to talk to you further if you are a company looking for an experienced customer service professional.
My work.
Customized Call Center SOP/ KPI
System Integration
On-Job Training
My clients.
Testimonials.
"Through partnerships in Taiwan, Singapore, and Indonesia, Rita Hsu established new CATCHPLAY+ customer service centers. Her focus on staff training and developing escalation procedures demonstrates her dedication to operational excellence and continuous improvement."
Ting-Yao Chang | Director | Technical Service Reliability (GISS) CATCHPLAY+
"Rita's exceptional management of our international call centers has been a game-changer for our outsourcing services. Rita's contributions have been pivotal to our success in the APAC region."
Michael Tsai | Vice President | North APAC Customer Service Department HTC Corporation
"The operational improvements and cost savings we've realized since Rita Hsu took the helm of our service department have been nothing short of remarkable. Her meticulous approach has driven substantial growth and profitability for our business operations."
Sonia Chen | Principal Engineer | Taiwan Mobile Co., Ltd
My pricing.
Operation Assessment & Diagnosis Starting at $1800
What's included:
- Service consultation.
- Internal review Research process.
- Assessment report
Implementation Starting at $4800
What's included:
- CSR Training
- Customized workflow
- System Integration
- CRM KM (FAQ) portal
- Customer Data Analyst
- Operation Report designing
- KPI goal setting
- IVR designing
- Social Media Reviews Mgmt