Conestoga Gig Marketplace Code of Conduct
Our marketplace thrives on trust, professionalism, and mutual respect. This Code of Conduct outlines the expectations for all clients and freelancers to ensure a safe, fair, and productive environment. By participating, you agree to uphold these standards.
- General Principles
- Treat all interactions with professionalism, honesty, and respect.
- Communicate clearly, promptly, and courteously.
- Honour commitments and agreements made through the platform.
- Protect confidentiality and intellectual property at all times.
- Comply with all applicable laws and the marketplace’s terms of service.
- Freelancer Guidelines
Freelancers are expected to:
- Deliver Quality Work: Provide services as described in proposals and agreed contracts.
- Meet Deadlines: Complete tasks on time or communicate promptly if challenges arise.
- Be Transparent: Accurately represent skills, experience, and availability.
- Respect Client Confidentiality and IP: Do not share, reuse, or disclose client materials without consent.
- Professional Conduct: Avoid inappropriate language, harassment, or unprofessional behaviour.
- Clarify Scope: Confirm understanding of deliverables, timelines, and payment terms before starting work.
- Client Guidelines
Clients are expected to:
- Provide Clear Instructions: Define scope, deliverables, and timelines with sufficient detail.
- Respect Freelancer Time & Expertise: Engage fairly, avoid scope creep without negotiation, and value professional boundaries.
- Ensure Timely Payment: Pay invoices promptly in accordance with agreed terms.
- Offer Constructive Feedback: Communicate respectfully when revisions or clarifications are required.
- Confidentiality & IP: Respect the freelancer’s creative and professional rights where applicable.
- Professional Conduct: Avoid harassment, discrimination, or inappropriate behaviour.
- Mutual Expectations
- Respect & Inclusion: Maintain a professional environment free from harassment, discrimination, or offensive behaviour.
- Confidentiality: Safeguard sensitive information shared during projects.
- Dispute Resolution: Engage in good faith to resolve conflicts, using the marketplace’s support mechanisms if needed.
- Compliance: Follow all platform rules, community guidelines, and applicable laws.
- Consequences of Misconduct
Violations of this Code of Conduct may result in:
- Warnings or mediation facilitated by the platform.
- Temporary suspension of freelancer profile posting privileges.
- Temporary suspension of client posting privileges.
- Permanent removal from the marketplace.
- Permanent denial of project postings.
- Reporting Concerns
If you experience or witness behaviour that violates this Code of Conduct, please report it to the marketplace support team at admin@conestogagigs.ca . All reports will be reviewed promptly, confidentially, and fairly.